Representing individual members: an introduction to casework, 13 January 2017, Reading
This is a course for reps who are new to representing individual members or those who are considering becoming more involved in the direct representation of individual members. The course is designed as an introduction and you should look to completing the Rep 1: Induction post this course. More experienced reps may find this course useful in order to update their skills and look at current best practice.
Date: 13 January 2017
Duration: 1 day
Location: University of Reading
Please click here to register using the online form: https://www.ucu.org.uk/caseworkreading
Please note: this event is for Southern region branches only. Please ensure you can commit to attend for the whole day prior to submitting your application. Thank-you.
This course will enable you to:
- understand UCU’s legal support scheme
- identify the benefits of the Education Support Partnership charity
- review how to communicate effectively with members seeking advice and representation
- understand the importance of individual cases for collective organisation
- develop a collaborative approach with the member and manage expectations
- recognise the importance of confidentiality
- assert your own rights and take care of your own well being when handling personal cases
- increase you understanding of your workplace’s own policies and procedures
- outline systems for dealing with individual casework in your branch